Background

Maintaining social stability and safety, fighting against crime, and creating a sound business environment are the primary tasks for the government. Yet the increasing frequency of natural disasters and public emergencies puts much more challenges to modern government, and to construct an efficient, secure and stable Command & Control communication system is critical for government agencies to handle emergencies in time.
As a leading provider of professional communication solutions, Hytera designs and delivers state-of-art Command & Control solution with centralized incident call taking and information sharing to professional users. The solution strengthens cooperation and coordination among officers of different agencies and linkage units so that emergency response can be done in an orderly, rapid and and efficient way. The solution integrates the most advanced wired/wireless switching technology, location positioning technology to establish nation-wide command and control system.

Key Requirements

  1. The call taking and emergency handling workflow demands a unified accessing platform to allow the control center deal with all kinds of emergency calls such as crime reporting call, fire alarm call and emergent medical call.
  2. The data is synchronized for different consoles, allowing them to handle the emergency jointly.
  3. Integrate the Police GIS system to realize visualized dispatching.
1(16)

Topology

2(11)

Equipment Components

  1. Call Center

    • Switch
    • Agency Hardware (IP Phone/Phone)
    • Recording System
    • Gateway to PSTN or Trunking System

  2. Command & Control Software System

    • Command & Control Platform
    • CTI Server
    • Database Server
    • Agent Client Software

  3. Police GIS System

    Please refer to the PGIS Solution

  4. Video Surveillance

    Please refer to the Video Surveillance Solution

Emergency Call Workflow

4(3)

Features

  1. High reliability, security and system scalability, allowing the system to be extended to a nation-wide network. Call taking and emergency handling modules can be worked together or separately.5(2)
  2. Emergencies can be tracked and passed to other dispatcher/call participants, and be handled by several dispatchers at the same time.
  3. Integrated with emergency call system, internal telephone system and wireless trunking system, achieving efficient communication and dispatching.11(7)
  4. Integrated with Police GIS system to realize visualized dispatching.12(1)
  5. Integrated with Video Surveillance system, achieving multi-media voice & video dispatching.
  6. Whole network voice recording.
  7. Wrong number interception and malicious emergency call track.

Product Features List

Integrated Comand & Control System