Background

Convenient communication is the fundamental guarantee for the smooth operation of hotels. Hotels used to employ the internal telephone communication system for voice communication. However, with the fast growing of the industry, customers are expecting more for the services. To better response to the customers’ demands and coordinate service resources, more and more hotels turn to radio communications.

Customer Demands

In today’s increasingly competitive hotel market, the need for effective communication is even more intense with high requirements on full coverage, non-interference, and clear voice, etc. An effective, easy to use and cost-effective communication system with powerful functions is essential for the hotel to increase work efficiency, optimize task management and ultimately, enhance customer satisfaction, whether it’s quickly dispatching the staff to a guest’s room, or ensuring catering arrives at the correct time.
Hytera understands what’s underneath the challenges of hotel managements and tailors solutions to help them give best services.

Solutions

High Rise Hotel

  • Repeaters linked by IP network
  • SmartDispatch dispatching software
  • Voice recording server1(24)

Hotel Chain

  • Repeaters linked by IP network
  • SmartDispatch dispatching software
  • Support Internet access
  • PSTN gateway2(13)

Luxury Hotel

  • All IP architecture & IP Switch
  • Trunking base station
  • Application & Central Control Server
  • Local NMC
  • Local dispatcher
  • Voice Recording Server
  • PSTN Gateway3(10)

Benefits

  1. No blind

    Full coverage with no lapse in underground car park, boiler room, fire exit or any other place hard to be covered by signals achieved with the wireless communications system, ensuring effective communication among all the staff, no matter they work aboveground or underground, in front desk or guest room, or on security patrol.

  2. System can be easily upgraded and expanded

    The system is of high scalability and expandability, enabling it to be upgraded easily without affecting other users or systems.

  3. Realize intercommunication between radios and telephones or mobile phones.

  4. The terminal radios can send/receive emails from the hotel office platform.

  5. Cross-region dispatch

    Cross-region dispatch allows the dispatcher to dispatch personnel under different base stations or repeaters via IP interconnection.

  6. Excellent security function

    Powerful security functions of emergency alarm, man down, radio check, remote monitor and so on.

  7. Versatile voice communication functions are available for the dispatching center, including individual call, group call, all call, caller name & time display, and recording, etc.

  8. The dispatching center can manage the terminals remotely with kill/revive functions.

  9. System provides customized API, and supports connection to the hotel service system.